Parul Prasad

About Parul Prasad

As a Business Analyst with 5 years in IT, I bridge business and technical teams effectively. I\'m skilled in Agile and Waterfall methodologies, with extensive JIRA and MS Office experience. I hold an MBA in Marketing and Analytics. My Salesforce CRM expertise spans Financial Services, Sales, and Service Cloud. I excel in business process mapping, gap analysis, and workflow automation using Salesforce tools. I document requirements into user stories, prioritize change requests, and facilitate Scrum calls, sprint planning, and retrospectives. I\'m adept at Salesforce configuration, user management, roles, profiles, security settings, and reports. A collaborative team player, I work well across all organizational levels.

Experience

1. Business Analyst

   Cognizant

   Sep 2023 — Present · Bengaluru, IN

   Created user stories in Gherkin format for multiple tracks after gathering requirements and delivered various documents, including HLDs, PFDs, and User Journey Maps, to clients and stakeholders. Collaborated with cross-functional teams and multiple stakeholders to ensure seamless integration of new solutions. Conducted regular Scrum calls to align on requirements and deliverables from the development team, regulated all Sprint demos, documented feedback, and seamlessly incorporated change requests.

Education

• Institute of Management Technology, Hyderabad

  Master of Business Administration - MBA

  2021 — 2023

• Siksha 'O'​ Anusandhan University

  Bachelor of Technology (B.Tech.)

  2012 — 2016