Parul Dhiman
🚀 Account Manager @Teradata | Ex- GlobalLogic, Hitachi || Product Manager Fellow @ Next Leap | Driving Product Strategy & Growth
- Role
- Account Manager- at Teradata
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Parul Dhiman
Customer Success professional with experience managing SaaS and enterprise clients across diverse industries. I specialize in driving customer retention, increasing product adoption, and generating recurring revenue through strategic onboarding, QBRs, upselling, and renewals.My journey spans managing multiple high-value accounts, improving NPS and CSAT, and reducing churn by implementing structured customer success plans and health score models. I’ve collaborated cross-functionally with Product, Sales, and Support teams to turn client feedback into meaningful product improvements and business outcomes.I’m proficient in tools like Salesforce, HubSpot, Gainsight, and Zendesk, and well-versed in customer journey mapping, VoC programs, and account expansion strategies. Known for building strong client relationships and aligning customer goals with company vision, I take pride in delivering measurable value at every stage of the customer lifecycle.
Experience
Account Manager-
Jan 2026 — Present · Mumbai, IN
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