Parth Kapadia
Head CRM - Domestic/International Business
- Role
- Head Crm - Domestic International Business at Instantly Yours Inc
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
About Parth Kapadia
I specialize in client relations, customer/guest satisfaction, hospitality management…
Experience
Head Crm - Domestic International Business
Sep 2023 — Present · Surat, IN
CRM (Customer Relationship Manager)- Domestic/International Market Responsible for managing and optimizing organization\'s customer relationship, processes, and strategies to enhance customer satisfaction, retention, and overall business success.Improving Customer Relationships: By centralizing customer interactions and providing personalized and timely services, leading to stronger customer relationships.Increasing Sales: Helping sales teams manage leads and opportunities more effectively, leading to increased sales and revenue.Enhanced Marketing: Targeted marketing campaigns leading to higher conversion rates and improved ROI on marketing efforts.Better Customer Service: Streamline customer support processes, ensuring that customer issues are resolved quickly and efficiently.Building Brand Loyalty: By providing excellent customer service and personalized experiences aiming to build strong brand loyalty among customers, encouraging repeated business.Enhancing Brand Image: Working closely with CMO and his marketing teams to develop strategies that enhance the brand\'s image and resonate with the target audience.
Education
THE LANCERS ARMY SCHOOL
Associate’s Degree, Business/Commerce, General
2010 — 2012
AURO University, Surat
Master of Business Administration - MBA, Marketing
Usha Pravin Gandhi College of Arts, Commerce and Science
Bachelor’s Degree, Management Studies
2012 — 2015
THE HERITAGE SCHOOL
High School, General Studies
2009 — 2010
Skills
- Internal Communications
- Client Relations
- Recruiting
- Communication
- Management
- Negotiation
- Leadership
- Talent Acquisition
- Recruitment
- Headhunting
- Corporate Communications
- Sourcing
- Human Resources
- Strategy
- Customer Service
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