Parth Joshi
Head of Retail Operations at X1 Smartech
- Role
- Head of Retail Operations at X1 Smartech
- Location
- Bhilwara, RJ, IN
- LinkedIn followers
- 500 followers
About Parth Joshi
Entrepreneurial Operations & Marketing Leader with a passion for building scalable business infrastructures from the ground up. I thrive in \"zero-to-one\" environments, having co-founded ventures, led new product divisions, and built company structures from scratch. I have a proven track record of scaling businesses in high-growth environments.My expertise lies in bridging the gap between strategy and execution. From building complete online e-commerce architectures to managing cross-functional teams across sales and refurbishment, I specialize in end-to-end retail governance. With a diverse background spanning D2C electronics, refurbishment logistics, and Web3 product management, I bring a unique, tech-forward perspective to operational leadership and business development. My background combines an MBA in Marketing with hands-on technical experience, allowing me to align product vision with operational reality to drive sustainable growth.
Experience
Head of Retail Operations
Feb 2023 — Present · IN
Led end-to-end retail, e-commerce, and operational strategy, steering the company through a high-growth phase and contributing ₹25+ crore additional in revenue- Built the company’s complete online presence, including website, e-commerce platform, product architecture, digital funnels, and customer experience flows- Designed and executed scalable online & offline retail workflows, improving sales predictability, operational visibility, and customer journey management- Architected end-to-end sales pipelines to enhance lead conversion, customer engagement, and post-purchase retention- Optimized the refurbishment and quality-control process, driving 40% improvement in operational efficiency through workflow redesign and team coordination- Developed and expanded cross-functional teams across operations, sales, refurbishment, and customer service; led hiring, training, and performance management- Oversaw post-sales operations & customer relations, reducing turnaround times and elevating service quality benchmarks- Directed retail P&L and operational governance, aligning procurement, technical, and CX teams with business targets and market expansion goals- Acted as a key advisor on brand positioning, product strategy, and customer trust initiatives, supporting the company’s evolution into a credible, value-driven D2C brand.
Education
Institute of Management, Nirma University
Master of Business Administration - MBA, Marketing/Marketing Management, General
Sangam School of Excellance, Bhilwara
High School, Business/Commerce, General
2014 — 2016
Nirma University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2016 — 2019
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