Parthipan Raj S.
Senior Business Analyst at United Airlines | Grad Student at The University of Texas Dallas
- Role
- Senior Business Analyst at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Parthipan Raj S.
Senior Business Analyst with 8+ years of experience specializing in the airline and automotive manufacturing sectors. Expertise in business process analysis, requirements gathering, stakeholder management, and data analytics. Proven ability to lead cross-functional teams to optimize operations and implement data-driven solutions. Skilled in aligning business goals with technical delivery, utilizing tools like SQL, Tableau/Power BI, JIRA, and Agile methodologies to drive measurable results.I got a Masters in Business Analytics from UTD and am looking forward to some exciting opportunities in the field of Business Intelligence and Data Analytics.Here are a few skills that I possess:ANALYTICS & BI TOOLS : Tableau, Power BI, Alteryx, SAP Lumira.DATABASES : MySQL, Microsoft SQL Server, Oracle, MongoDB, Foundry.PROGRAMMING & SCRIPTING: Python, R, SQL, PL/SQL.SDLC/AGILE METHODOLOGIES: Agile-Scrum, SAFe, Kanban, Waterfall.PROJECT MANAGEMENT: Service Now, JIRA, TFS, Confluence, SharePoint, Zeplin, Miro, Lucid Chart.TESTING TOOLS : Postman, LoadRunner, SOAP UI.STATISTICAL METHODS : Regression Analysis, Decision trees, Time series Forecasting.Please reach out via email at s••••••••@gmail.com
Experience
Senior Business Analyst
Jan 2023 — Present · Chicago, IL, US
Led the implementation of a Contact center automation project that reduced human labour and completed a significant portion of tasks automatically, generating a $2 million profit- Contributed to GEN AI project by defining requirements for LLM and OCR models, delivering a $1.5 million profit- Orchestrated business analysis efforts to optimize airline operations and enhance customer experience, leveraging SQL-based data analysis, R-based analytics, and process improvements to drive a 30% increase in service efficiency and a 20% improvement in operational efficiency.Optimized APIs to streamline data integration across airline systems- Designed process models and wireframes (Lucid Chart, Balsamiq) to improve UI/UX.Applied expertise in Lucid Chart and Zeplin tools for designing process flows and enhancing workflow efficiency- Utilized Quantum Metric Tool for funnel reporting, identifying key areas for optimization in customer interactions- Generated Power BI dashboards by integrating data from Oracle DB and Foundry DB, improving business intelligence, and reporting accuracy- Developed and refined business process workflows, increasing operational efficiency by 20%- Enhanced data-driven decision-making using SQL queries improving operational efficiency by 17%- Contributed to the Foundry Reporting Business, improving data insights for better decision-making- Led cross-functional teams in managing requirements and executing system upgrades, ensuring seamless collaboration, integration, and minimal downtime- Managed the end-to-end testing process and UAT coordination, resulting in a 15% decrease in defects during the production rollout- Facilitated stakeholder workshops to identify challenges and optimize business strategies- Collaborated with executive stakeholders, product owners, and development teams to define business requirements and design optimal solutions.
Education
Anna University Chennai
Bachelor of Engineering, Mechanical Engineering
The University of Texas at Dallas
Master of Science - MS, Business Analytics
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