Partheban P T
Workforce Management Lead
- Role
- Team Lead Wfm at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Partheban P T
During my career, I also spent time learning about data entry and analysis to maximize…
Experience
Team Lead Wfm
Nov 2023 — Present · IN
Extensive expertise in generating reports to meet Business Requirements• Formulating a pattern and organizing in accordance with the Manual using Erlang• Predict volumes and create a monthly schedule for various support channels, while simultaneously monitoring queues• Overseeing attendance records, headcount summaries, and the Roll In and Roll Out process• Providing Root Cause Analysis in case of SLA violations on daily basis
Education
Govt. First Grade College for Boys, Kolar-563101
Bachelor's degree
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