Parthasarathi Thukkiannan

About Parthasarathi Thukkiannan

I’m a Generative AI/Digital Transformation Leader and Product Owner with over 15 years of experience driving innovation, automation, and modernization across the Life & Annuities Insurance domain. My career spans from leading large-scale digital transformation of legacy systems to designing enterprise-grade Generative AI and automation solutions that deliver measurable business impact.With a strong foundation in Agile delivery, product management, and business analysis, I’ve successfully played the roles of Product Owner, Scrum Master, and Business Analyst across multiple enterprise programs. Skilled in both Agile and Waterfall methodologies, I focus on aligning technology initiatives with business strategy and customer outcomes.Over the past few years, my focus has evolved toward AI Strategy, Automation, and Generative AI, delivering contextual solutions using Azure OpenAI, LangChain, Whisper AI, RAG architectures, and Agentic AI frameworks. These initiatives have transformed customer experience, optimized call center operations, reduced costs, and even generated new revenue opportunities for insurers.Previously, I led digital transformation programs modernizing legacy systems, enabling agent and customer self-service portals, and driving platform scalability across Life & Annuities operations.Deeply experienced in Insurance and Financial Services, I’m passionate about building intelligent, scalable, and human-centered AI ecosystems. I actively promote innovation through Ideathons, InsurTech collaborations, and contextual proofs of value, helping enterprises navigate their AI adoption journey with confidence and measurable results.

Experience

1. Associate Consultant

   Tata Consultancy Services

   Nov 2023 — Present · Charlotte, NC, US

   Domain Leadership & InnovationLeading digital transformation and AI-led initiatives across Life Insurance, Individual & Group Retirement, Employee Benefits, and Wealth Management lines of business. Responsible for driving innovation, GenAI adoption, and thought leadership by contextualizing emerging technologies to meet customer goals and business outcomes.Key Highlights of Delivery and Proof of Concepts: • Agentic AI Automation: Designed autonomous agents to handle non-financial policy servicing (name, address, beneficiary updates), targeting a 60% reduction in manual effort. • GenAI for Claims & RFPs: Automated claims summarization and security RFP review using LLM-driven contextual analysis—accelerating processing and improving compliance. • Contact Center Intelligence: Built GenAI frameworks for call scoring, sentiment analysis, and behavioral insights—reducing QA effort by 40% and boosting customer satisfaction by 50%. • Sales Enablement: Developed real-time AI sales assistants and upsell/cross-sell opportunity models, generating over $1M in new leads and improving conversion by 25%. • Voice AI & Call Deflection: Implemented lightweight LLMs and Voice AI (Gemma 2B, Coqui TTS) to drive self-service adoption, reducing call volume by 30%. • Product Ownership: Led term product implementation for RGA–Equitable, overseeing business analysis, regulatory alignment, and integration with policy admin systems. • Managed $2M+ transformation portfolio, modernizing legacy systems, and enabling digital self-service and agent lifecycle platforms.

Education

• Sri vidhya mandir matriculation school salem steel plant

  School, Biology/Biological Sciences, General

  1990 — 2005

• PSG College of Technology

  Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

  2005 — 2009

Skills

• Requirements Analysis
• Vendor Management
• Strategic Planning
• Business Analysis
• Lean Manufacturing
• Sql
• Agile Methodologies
• Management
• Microsoft Sql Server
• Six Sigma
• New Business Development
• Electrical Engineering
• Customer Service
• Microsoft Excel
• Engineering
• Consulting
• Team Management
• Electronics
• Process Improvement
• Software Development
• Java
• Pl/Sql
• Negotiation
• Microsoft Office
• Manufacturing
• C
• Project Management
• Business Strategy
• Sdlc
• Requirements Gathering
• Sales Management
• Software Project Management
• Product Development
• Analysis
• Product Management