Parth Aggarwal
Senior Software Engineer at Atlys | BITS Pilani
- Role
- Senior Software Engineer at Atlys
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Parth Aggarwal
Hello! I\'m a passionate software engineer dedicated to crafting robust and innovative…
Experience
Senior Software Engineer
Oct 2024 — Present · Delhi, IN
Spearheaded development in the B2C Post-Checkout vertical, optimizing user experience and reducing visa rejection rates.Refunds & Wallet System: Designed a refund system per SOP, enabling refunds to source or credits based on customer profiles. Built a company wallet to drive retention, later leveraged for marketing campaigns and a referral system.Doxie- Built a visa tracking system, consolidating updates from multiple systems and presenting real-time application status.Designed a config-driven architecture, enabling easy scalability across different countries.Developed a NATS-based pipeline and lock mechanism to ensure reliable update queuing andprocessing.Integrated SendGrid, Meta, Twilio, and push notifications, reducing help center queries by 25% in 3months.Nanite- Engineered a document collector for visa applications using decision trees (DTS) for persona-based document requirements.Integrated GPT-based AI validation, reducing re-upload requests by one-third and improvingprocessing efficiency.Ensured backward compatibility, minimizing maintenance efforts.Dumbledore- Implemented an AI-powered customer support assistant using OpenAI Assistants API. Connected Freshchat APIs as a middleware, enabling seamless interaction between AI and users.Reduced customer support escalations by 30% MoM, enhancing operational efficiency.
Education
Ahlcon Public School,Mayur Vihar,New Delhi
High School
2016 — 2018
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering - BE, Electronics and Instrumentation
2018 — 2022
Vishwa Bharti Public School,Noida
Senior School
2004 — 2016
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