Partha Mukherjee
Manager WFM @ FIS | Budgeting, Digital Transformation, Capacity Planning, Strategy, vendor Management
- Role
- Manager Wfm at FIS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Partha Mukherjee
With over a year at FIS, this professional leads workforce management (WFM) operations…
Experience
Manager Wfm
Mar 2024 — Present · Gurugram, IN
Lead forecasting and planning activities for both short-term and long-term business needs across multiple geographies and vendor locations.Drive the creation and management of revenue and cost budgets, ensuring alignment with business goals and profitability.Oversee capacity planning, staffing models, and workforce allocation to meet fluctuating demand and client SLA commitments.Manage WFM operations across multiple vendors, ensuring consistency, compliance, and performance optimization.Lead and mentor a cross-functional team, fostering collaboration, accountability, and professional development.Monitor team performance, set clear objectives, and implement strategies to improve efficiency and service delivery.Collaborate with internal stakeholders (Operations, Finance, HR, etc.) to align operational plans with strategic objectives.Analyze operational and financial data to provide actionable insights and support continuous improvement initiatives.Represent the WFM function in client reviews, business planning sessions, and executive presentations.
Education
Dhadka N.C.L Vidyamandir
Higher Secondary
2006 — 2008
INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Bachelor of Commerce - BCom
2017 — 2020
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