Parth Wadhwa

Operations Analyst @Acefone

Gurugram, IN

Analysed operational data, system logs, and performance trends to identify workflow inefficiencies and propose process improvements across VoIP and PBX operations- Led small-scale operational enhancement projects, including dial-plan optimization and integration workflow refinement, improving process efficiency and reducing routing inconsistencies by 15–20%- Collaborated with engineering, product, and operations teams to validate system behavior using API logs, webhooks, event triggers, and platform metrics, ensuring stable and predictable functionality- Supported operational planning by preparing structured KPI insights, volume trends, utilization patterns, and workflow-performance summaries for internal stakeholders- Executed integration and functionality testing across platforms (Zoho, LSQ, custom CRMs) to ensure data flow accuracy, eliminate system bottlenecks, and streamline cross-system operations- Documented end-to-end operational processes, integration logic, and workflow configurations to improve team alignment, reduce rework, and strengthen operational governance- Contributed to the development of internal reports and dashboards by providing clean datasets, RCA findings, and structured operational intelligence.

Thapar University

Bachelor of Technology - BTech