Parth Wadhwa
Operations Analyst at Servetel/ Real Time Data Services | REST APIs | Bussiness Analysis | VoIP | Escalations Management
- Role
- Operations Analyst at Acefone
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Parth Wadhwa
I’m an Operations & Business Analytics professional with 4 years of experience in MI…
Experience
Operations Analyst
Jan 2024 — Present · Gurugram, IN
Analysed operational data, system logs, and performance trends to identify workflow inefficiencies and propose process improvements across VoIP and PBX operations- Led small-scale operational enhancement projects, including dial-plan optimization and integration workflow refinement, improving process efficiency and reducing routing inconsistencies by 15–20%- Collaborated with engineering, product, and operations teams to validate system behavior using API logs, webhooks, event triggers, and platform metrics, ensuring stable and predictable functionality- Supported operational planning by preparing structured KPI insights, volume trends, utilization patterns, and workflow-performance summaries for internal stakeholders- Executed integration and functionality testing across platforms (Zoho, LSQ, custom CRMs) to ensure data flow accuracy, eliminate system bottlenecks, and streamline cross-system operations- Documented end-to-end operational processes, integration logic, and workflow configurations to improve team alignment, reduce rework, and strengthen operational governance- Contributed to the development of internal reports and dashboards by providing clean datasets, RCA findings, and structured operational intelligence.
Education
Thapar University
Bachelor of Technology - BTech
2016 — 2020
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