Parth Shah
Customer Services & Planning @Pidilite | NIT Rourkela’24
- Role
- Assistant Manager - Customer Services and Planning at Pidilite Industries Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Parth Shah
Supply Chain & Customer Services professional at Pidilite Industries Ltd, driving high service levels and inventory efficiency across Modern Trade & E-commerce channels. Proficient in SAP, advanced Excel automation, and data interpretation to optimise demand–supply alignment, improve fill rate and lead time KPIs, and reduce working capital risks.Began with a process improvement internship in 2023, where I implemented root-cause driven actions to enhance manufacturing reliability — earning a PPO. As a Graduate Engineer Trainee, led operational excellence initiatives that reduced rejection costs, improved throughput, and strengthened shop-floor process control.Now enabling business growth as Assistant Manager – Customer Services & Planning by combining analytics with agile decision-making, stakeholder collaboration, and continuous improvement to deliver a smarter, more responsive supply chain.
Experience
Assistant Manager - Customer Services and Planning
Jul 2025 — Present · Mumbai, IN
As the inventory owner for the entire Organized Retail channel, I manage end-to-end inventory flow to ensure product availability, service excellence, and operational efficiency across Modern Trade and E-commerce.• Drive S & OP alignment by coordinating with Demand Planning, Supply Planning, Category Heads, Product Managers, and National KAMs for accurate forecasting and smooth fulfilment.• Lead complete CSD order lifecycle management — from demand consolidation and stock planning to dispatch execution and service performance tracking.• Monitor and optimize buffer stock trends to ensure high availability across E-commerce platforms and minimize stock-outs.• Track and improve key service KPIs — Fill Rate, Lead Time, and Depot Availability — by analysing demand–supply gaps and driving proactive replenishment interventions with cross-functional stakeholders.• Ensure robust inventory health and supply continuity through agile planning, risk mitigation, and performance monitoring.I leverage demand insights, inventory analytics, and agile execution to maintain service continuity and maximize product availability across the channel network.
Education
National Institute of Technology Rourkela
Bachelor of Technology - BTech, Chemical Engineering
2020 — 2024
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