Parth Shah
Analyst, Product Data Support • ComScore, Inc. • PMP & Security+ Certified
- Role
- Product Support Analyst at Comscore, Inc.
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
Experience
Product Support Analyst
Jun 2022 — Present · New York, NY, US
Conducted thorough data investigations and validations to solve clients\' data-related issues, resulting in a 45% reduction in maximum resolution time for both enterprise and agency accounts- Served as the subject matter expert for the organization\'s digital products across desktop, mobile, and video platforms- Updated product documentation on Confluence based on product fixes and updates- Built and maintained internal KPI PowerBi dashboards, integrating them with Salesforce to provide real-time data insights- Collaborated with cross-functional teams on JIRA to fulfill client requests including methodology fixes and featureenhancements.
Education
Mithibai College
Bachelor of Commerce
2016 — 2019
Choithram School North Campus - India
High School Diploma
2004 — 2016
Baruch College
Master of Science - MS
2022 — 2023
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