Parth Sarthi
Manager I – Operations & Program Delivery (T4) | Process Improvement | Program Management | Google PM Certified | Data & Reporting (Excel/Power BI)
- Role
- Manager i Operations & Program Delivery (T4) at Amazon
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Parth Sarthi
Program-focused Operations Manager (T4) at Amazon with 4+ years of experience leading 2 large-scale program deliveries at Amazon, driving annual ticket reduction, 7,700+ operational hours freed, 3.7 FTE savings, generating $18K-$21K annual cost savings and multi-team workflow redesigns across PM, Ops & global stakeholders.I specialise in- Program & Project Management (Google PM Certified)- Data-driven decision making (Excel, Power BI, RCA, deep dives)- Cross-functional stakeholder management (Ops, PMs, Training, Workflow, SMEs)- Process Optimisation & SOP Improvements- Leading new-hire transitions and building high-performance teams (25–30 associates)
Experience
Manager i Operations & Program Delivery (T4)
May 2025 — Present
Lead a team of 25–30 associates, driving quality, productivity, coaching, and new-hire transition from Training → Production. Manage performance rhythms (1:1s, RCAs, coaching plans, WBRs) and collaborate with PMs, Workflow, SOP, Training & SMEs to stabilize processes. Own reporting governance: dashboards, 24H TAT trackers, sampling schedules, PI reports & WBR updates. PROGRAM LEADERSHIP Global NVA Reduction Program — Program LeadLed a global initiative to reduce Non-Value Added (NVA) tickets by fixing SOP gaps, routing defects, and analytics visibility across 3 major workstreams.Key Achievements:• Delivered 30,866 annual ticket reduction, freeing 7,700+ hours (~3.7 FTEs) and generating $18K–$21K annual cost savings.• Designed & launched a new OS appeal routing mechanism with PMs, SMEs & SJO.• Built advisor pivots, 24H TAT dashboards, sampling mechanisms, RG-wise SOP gap trackers & WBR decks.• Corrected 150+ RG mismatches and governed assignment of NVA appeals.• Led weekly Production / PI / Sampling calls; published MOMs, RCAs, insights & PI frameworks.• Delivered 3 success stories (GCSS, Localization, Catalog Quality) driving major SOP clarity & ticket reduction.• Built PI Opportunity repository to identify RG-wise SOP gaps & recurrence patterns. NTS PAA Reduction Program — PMO Support LeadSupported PMs (Bharat, Zach, Fathima, Lasya) & Ops to reduce NTS PAAs and migrate RG workflows into end-to-end handling.Key Achievements:• Coordinated 500+ ticket deep dives across 10+ RGs; synthesized insights across 20+ use cases.• Built a 60-question tool repository by resolving cross-team queries (CN/OS).• Created sample sets & analysis frameworks; aligned PM–Ops–Sup–SME stakeholders.• Delivered 60-case deep dive enabling end-to-end Easy Ship workflow migration.• Published weekly Dive Completion Reports (Wk32–Wk45) and governed insights collection.• Acted as the central execution bridge across PMs, Operations, Supervisors & SMEs.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Civil Engineering
2016 — 2020
Central Board of Secondary Education
12th , Science (PCM)
2014 — 2016
Central Board of Secondary Education
10th
2012 — 2014
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