Parth Modi
Senior ITSM & Incident Analyst | Driving IT Efficiency and Business Continuity at FIS
- Role
- Senior IT Service & Incident Analyst at FIS
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Parth Modi
With over four years of experience in incident management and IT service operations, I specialize in ensuring the stability, resilience, and efficiency of critical payment systems. Currently working at FIS, I manage high-impact incidents, optimize service delivery, and drive continuous process improvements using ITIL and ITSM best practices.My expertise spans real-time transaction processing, batch job execution, file processing, SQL troubleshooting, and database management, ensuring seamless operations for financial institutions. I collaborate with cross-functional teams to mitigate risks, enhance system reliability, and maintain clear stakeholder communication. Proficient in ServiceNow (ticketing tool), JIRA, Moogsoft (event management), Splunk (log analysis), Grafana (monitoring & visualization), SQL, and database management, I am committed to leveraging technology and operational excellence to drive business continuity and service efficiency in the payments industry.
Experience
Senior IT Service & Incident Analyst
Jan 2026 — Present
Continued in the same role following the acquisition of TSYS by FIS in Jan 2026.
Education
University of Mumbai
Bachelor of Engineering - BE, Information Technology
2017 — 2021
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