Parth Krishnan
Telecom & IT Support Professional | Senior CSA at Sky (Telecom & Sky Q App) | Ex-Senior Engineer – Microsoft Data Protection (Concentrix) | Customer Experience & Escalations
- Role
- Senior Csa at Firstsource
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Parth Krishnan
Strong and decisive leader with excellent analytical, organizational, team building and…
Experience
Senior Csa
Sep 2025 — Present · Bengaluru, IN
Support customers with Sky Q app, TV, broadband & mobile services • Troubleshoot technical issues like connectivity, setup & app errors • Handle billing, subscription & account-related queries • Manage escalations and provide quick, accurate solutions • Guide customers on installation and service usage • Maintain customer satisfaction with clear and empathetic support • Record cases in CRM and share feedback for service improvement
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