Parth Athawale
Customer Relationship Officer @Decathlon India | Ex - Shift Supervisor & Coffee Master @ Starbucks India
- Role
- Omni Sports Advisor at Decathlon Sports India
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Parth Athawale
Customer Relationship Officer and Daily Captain @Decathlon and Ex - Shift supervisor and…
Experience
Omni Sports Advisor
Jul 2024 — Present · Pune, IN
As a Customer Relationship Officer at Decathlon, I manage key customer experience metrics such as CSAT, NSAT, Retail NPS, and the Voice of Customer program. I handle customer escalations, ensuring critical issues are resolved promptly and effectively. My responsibilities also include managing return and exchange requests, reserve and collect services, POS billing, and responding to customer calls, always using critical thinking to address problems quickly. Customer satisfaction is my top priority, and I continuously act on feedback to improve our services and deliver an excellent retail experience.Additionally, I serve as the Daily Captain, taking charge of the store’s operations for the day. In this role, I showcase leadership and business skills by managing the team, ensuring smooth store functioning, and driving performance to meet business goals. This responsibility allows me to foster teamwork and uphold Decathlon’s standards of service and excellence.
Education
Maharashtra State Institute of Hotel Management and Catering Technology, Shivajinagar, Pune 411016
Hsc. Vocational
2016 — 2018
Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa
Bsc in Hospitality and Hotel Administration
2018 — 2021
Indira Gandhi National Open University
Bachelor of Applied Science - BASc
2018 — 2021
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.