Parteek Jhamb
Assistant Manager - Service Operations @Voltas Limited - A TATA Enterprise
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WORK HISTORY
Assistant Manager - Service Operations @Voltas Limited - A TATA Enterprise
Haryana, IN
Smartly increasing the reach and accessibility, working on the remotest of the area and providing services in the largest of geography.Responsible and accountable to strengthen the service exposure thereby enhancing customer and trade satisfaction by resolving all customer queries on time.Identifying areas of improvement by analyzing and plotting the current status of service network, documenting the gaps and loopholes and targeting the most dented areas.Analyzing and spotting trends from MIS reports and taking adequate measures by forecasting the vulnerable.Clearance of the Trade Defective stock at regular intervals as per company policy.Accountable for Customer satisfaction, Dealer satisfaction, escalations at all levels.
EDUCATION
Institute of Technology and Management, Gurugram
Btech
Modern vidya niketan, Aravalli hills
Non-medical
Bharati Vidyapeeth Institute of Management and Research, New Delhi
MBA
ABOUT PARTEEK JHAMB
Managing operations of 8 ASP’S in terms of performance (KPI’S), Customer Satisfaction…
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