Parrtha Roy
Head Customer Service @Tamron Co., Ltd
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WORK HISTORY
Head Customer Service @Tamron Co., Ltd
Gurgaon, IN
Streamline & complete service setup across India• Appointing & expanding service channel partners & collection points• Monitoring day-to-day management in master service center & all authorized service centers• Resolve customer queries over phone, emails etc.• Escalating unresolved issues or queries to Tamron Japan-customer service department• Responsible to provide technical & product training to all ASC engineers, ISDs time to time • Forecast parts consumption & manage the stocks in all ASCs including Master service center• Building strong customer relationship with major Photographic clubs, Media houses etc.• Reporting to Customer Service Manager, Tamron Japan• Travel to Japan for meeting & planning with HQ officials & visit factory to get trained during new product launch
ABOUT PARRTHA ROY
Proactive, performance-driven professional with 10 years of experience in Management & …
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