Parris Jackson
Senior Account Manager @ Coinbase | SaaS Sales Support | Client Success Manager | Program Execution | Crypto & Web3 Advocate
- Role
- Senior Account Manager at Coinbase
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Parris Jackson
Versatile Customer Success and Account Management professional with 6+ years of experience across SaaS, fintech, and healthcare. Currently supporting high-value clients at Coinbase, I deliver white-glove support in the crypto and Web3 space, managing complex accounts and resolving issues with precision in a fast-paced, highly regulated environment.My background includes leading customer success teams, optimizing CRM systems, driving program operations, and collaborating cross-functionally to enhance user satisfaction and retention. I\'m skilled in data analysis, process improvement, and client advocacy—bringing clarity and results across the customer lifecycle.Whether supporting enterprise clients in tech or navigating digital asset platforms, I bring a blend of strategic thinking, service excellence, and adaptability that drives impact across industries.
Experience
Senior Account Manager
Jan 2025 — Present
Delivering high-touch support to Coinbase’s top-tier clients, I manage crypto accounts with a focus on proactive engagement, issue resolution, and personalized service. I collaborate cross-functionally to escalate and resolve complex concerns, ensuring a seamless client experience in the Web3 ecosystem. Leveraging my background in SaaS and client success, I’m building deep expertise in crypto account management and compliance-driven service delivery.
Education
University of South Carolina
Bachelor of Science (B.S.), Public Health
Skills
- Hipaa
- Microsoft Suites
- Social Networking
- Emas
- Data Management
- Customer Service
- Public Speaking
- Mac Os
- Microsoft Word
- Leadership
- Microsoft Powerpoint
- Social Media
- Collaborative Problem Solving
- Blogging
- Collaborative Leadership
- Windows
- Sales
- Strategy
- Recruitment
- Project Management
- Public Health
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