Parris Jones
Hotel Reservation Specialist @Hilton Grand Vacations
Signup · Get unlimited contacts
WORK HISTORY
Hotel Reservation Specialist @Hilton Grand Vacations
Las Vegas, NV, US
Service high volumes of inbound and outbound calls and emails, processing reservations with accuracy and attention to detail while delivering exceptional, personalized customer service.• Provide detailed property information and proactively recommend premium rooms, vacation packages, and services, generating in incremental revenue and achieving a 20% conversion rate above team average.• Ensure compliance with UDAAP, PCI, and internal security processes, safeguarding customer data and financial transactions.• Take ownership of guest issues by researching, resolving, and following up on complaints, ensuring long-term satisfaction and repeat bookings.
EDUCATION
Governors State University
Bachelor of Arts - BA, Marketing
Governors State University
Bachelor's of Arts: Business Administration, Marketing
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Marketing
SKILLS
ABOUT PARRIS JONES
I’m a committed and results-driven professional with over 17 years of experience in…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.