Diego A. P.
Leading teams to cultivate synergy in IT Program excellence: uniting vision, strategy, and execution for digital success. #Diego767
- Role
- Director IT Program Management Office (Pmo) at Houston Airport System
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Diego A. P.
Executive with a track record of introducing innovation and working through diverse relationships to efficiently drive results in a complex business environment.
Experience
Director IT Program Management Office (Pmo)
Feb 2020 — Present · Houston, TX, US
Developed a financial business case for increasing current annual budget from $24M to $28M with additional headcount to deploy strategic projects.\\\\n Co-developed a strategy of Curb-to-Gate common use passenger processing system at IAH and HOU, providing touchless journey for the passenger to complete the airport journey mobile passenger enrollment, common use biometric support, identity management systems, self-service check-in kiosks and self-service bag drop systems, pass-through security screening systems, self-service boarding systems, automated boarding control and 24 X 7 maintenance and support.\\\\n Recognized with a Technology Innovation: Leadership award from Government Technology in 2020 for the biometric exit touchless flight-boarding technology that ensured passenger safety and CBP requirements. Press release\\\\n Co-developed a strategy for a Digital Airport Platform – deploy an All Start Stack digital airport platform that allows to leaders to understand, gather information on the customer and to ultimately increase spend per customer in our airport. Deploy CRM and data platform, content tools, direct communications tools, API management platform and third-party integration, video walls with digital oculus system and loyalty program.\\\\n Deployed an AI-powered platform for automated customer and employee communication on airport website and mobile devices to provide real-time answers to customers’ questions. Project was featured in a case study with Amazon Web Services (AWS). This was proven effective during the February 2021 winter event in Houston, where usage increase by 43% from the previous month.\\\\n Implemented a strategy to create real-time analytic dashboards and KPIs to inform operational decisions.\\\\n Reduced vehicle travel time to IAH by 26% and avoided the need to invest capital on infrastructure by using real-time analytics and technology that adapts lights to traffic patterns.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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