Parnell Kelly
Sr. Director Workforce Management | Driving Workforce Performance
- Role
- Sr Director Workforce Management at Monogram Health
- Location
- Delaware, OH, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Parnell Kelly
I’m a workforce management leader with deep experience optimizing operations across…
Experience
Sr Director Workforce Management
Mar 2024 — Present · US
Education
University of Phoenix
Bachelors Degree
2008 — 2011
University of Phoenix
Masters of Management
2012 — 2015
Skills
- Contact Centers
- Quality Assurance
- System Administration
- Microsoft Office
- Outsourcing
- Workforce
- Predictive Dialers
- Training
- Customer Satisfaction
- Business Process Improvement
- Workforce Planning
- Ivr
- Iex Total View
- Customer Service
- Analysis
- Vendor Management
- Team Leadership
- Call Centers
- Project Management
- Customer Experience
- Dialer Management
- Access
- Workforce Management
- Management
- Technical Support
- Avaya Communication Manager
- Business Analysis
- Process Improvement
- Call Center
- Risk Management
- Team Management
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