Parmod Madan

About Parmod Madan

North Africa Cluster Lead based at Nigeria. • Head of RCOM MS Field Operations for South and East Circles in India. • Head of Pan India Telecom Network Operations for Bharti Fix line Network, Enterprise and Retail Customers Service Delivery and Service Assurance for 15 circles. • Network Operation and Rollout of 2G, 3G, CDMA, Fiber, Copper, Power and Utilities cutting across multiple circles. • Cost Management of Circles, Verticals, their Macro & Micro Budgeting and Optimization • Designing and driving Network Improvement programs for Better SLA KPIs, Lower cost and Timely delivery. • Designing and driving Enterprise and retail customer satisfaction programs.

Experience

1. Director

   Nokia

   Nov 2010 — Present · Gurgaon, IN

   Oct.15 Onwards: North Africa MS Cluster lead: Heading MS Business P&L, Customer Service Delivery and KPIs. •Jan.15~Sep.15: Etisalat Nigeria MS Improvement Program Designing and implementation. Customer perception changed from Worst MS Partner to Best MS partner in 7 months. •Apr.13~Dec.14: FSO leader for RCOM South and East Circles for Operation of ~ BTS’s; 220 MSC’s; Kms Fiber, Infra sites; Enterprise Customers Service Delivery and Service Assurance. Driven Operation improvement programs for Fiber Cuts, Fiber MTTR, KPI/SLA, Competency enhancement, Multi-skilling programs and Cost Management. MS Reverse Transition coordinated and completed successfully. •Nov.10~Mar.13: India Network Operations Head for Bharti MS Fix line MS of NOC, Fiber, Utilities, Enterprise Customer SD and SA •Responsible for NOC, Central Level Network Management Access, SDH, IP Transport, Fiber Network. Operation of ~ NEs from Multiple Class-A Vendors; Kms Fiber; 2900 Power and Infra sites, to serve Voice; Data; Enterprise customers and Intra city Tx Network for Mobility in 85 cities. Team Size ~500 at Gurgaon and Chennai. •Driving Network improvement programs for Fiber Cuts reduction, SLA improvement, Power outages reduction and software upgrades etc. •Integration of Distributed OMCRs into Centralized NOC and EMSs to NMSs platform. Implementation of DR plan for NOC. •Tools Implementation like Syslog (IP Network Alarms Logger), Netcool (Alarms Management), Remedy (Ticketing tool), Oblicore KPI Viewer, Metasolv ( Enterprise Orders and Delivery Management), Network Analyser (Cu Network Analysis), FDM (Field Dispatch Manager), LIMT (Inventory Management Tool). •Processes Designing and Implementation for NOCs, Field O&M and End Customer SA and SD. e.g. Incident Management, Change Management, Problem Management Process, Preventive Maintenance, Access control, Information Security Processes etc.

Education

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.), Project Management, A

  2009 — 2013

• I.E.T.E., New delhi

  Bachelor’s Degree, Electronics and Telecommunications Engineering

  1986 — 1989