Ross Parmly

About Ross Parmly

I\'m a Customer Support and Management professional currently working for Buffer, a remote company focused on building tools to help customers grow their brands and businesses. I\'ve got over 13 years of management experience, ranging from small-team leadership to overseeing multiple departments as the General Manager of an e-commerce business. I\'m passionate about building high-trust teams, crafting clear communication, and thinking strategically about customer support operations.My current work at Buffer has given me over 10 years of experience working remotely and being part of a globally distributed team. Currently, I\'ve got the privilege of being a Senior Manager on our Customer Advocacy team, and support our team and customers through a variety of key tasks:• Leadership and mentorship• Goal setting and operational planning• Project management and cross-team collaboration• Technical troubleshooting and support• Team-wide communicationPlease feel free to reach out if you have any questions or if I can help you in any way!

Experience

1. Senior Customer Advocacy Manager

   Buffer

   Dec 2022 — Present

   Buffer is a fully-distributed remote company focused on building tools that help customers grow their brand and business through social media. I\'m privileged to be a Manager on our Advocacy team, and work alongside world-class teammates to deliver a high quality support experience to all of our customers.I\'m thankful that my work here gives me the opportunity to grow and flex a variety of skillsets, as the specifics of the role change regularly. Here are the core components of what I do each day:• Leadership and mentorship for a team of globally distributed direct reports• Quarterly planning and goal setting for our Advocacy team• Writing for initiatives, training, and team communication• Research and implementation for new processes• Project management and research/data analysis• Technical troubleshooting for customers• Collaborating on cross-team initiatives• Operational oversight

Education

• East Tennessee State University

  B.S.S.S, Mass Communication, Public Relations and Sociology

  2006 — 2010

• The Southern Baptist Theological Seminary

  Master of Divinity (M.Div.), Greek and Hebrew

  2010 — 2014

Skills

• Public Relations
• Press Releases
• Social Media
• Facebook
• Blogging
• Event Planning
• Copy Editing
• Marketing
• Research
• Photoshop
• Leadership
• Training
• Management
• Public Speaking
• Social Media Marketing
• Editing
• Social Networking
• Event Management
• Media Relations
• Marketing Communications
• Microsoft Office
• Quarkxpress
• Online Marketing
• Creative Direction
• Customer Service
• Marketing Strategy