Parminder Singh
Credit Risk Specialist-Special Asset Management | Banking Professional | Skilled in Risk Management | Risk and Controls.
- Role
- Personal Banker at Barclays
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Parminder Singh
Finance professional with hands-on experience in the Investment Banking domain and a…
Experience
Personal Banker
Jun 2022 — Present · Noida, IN
Business and Personal Customers• Deal with business and personnel customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client / process and ensure adherence to time schedules• Responsible for the management of own daily workload, to ensure queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service and ensuring that all unresolved queries are allocated to the respective areas• Responsible for identifying potential loss situations promptly escalating to the relevant area s to minimize the risk to the business and the customer• Adhere to organizational wide information security policies and procedures. Assist Team Manager / Process Expert in administration of the section, including organizing workflow, queue management and query resolution
Education
Suresh Gyan Vihar University
Bachelor of Technology (B.Tech.)
2009 — 2013
J P Academy
Secondary
1995 — 2009
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