Parminder Singh
🌟 **IT Service Management (ITSM) Professional | Driving Operational Excellence for a Decade** 🌟 Capacity Management || Availability Management || Service Management || ITIL 4|| ITILv3 || CCNA
- Role
- Capacity Management Professional at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Parminder Singh
Over 10 years of experience in IT Service Management, I specialize in designing…
Experience
Capacity Management Professional
Nov 2022 — Present · Gurugram, IN
Supports in the resolution of process and service issues by liaising with different teams, communicating key information to other stakeholders as required-Delivers accurate and timely reporting and related insights in respect of key performance metrics and operational efficiency-Supports incident management, prioritisation and diagnostics, and escalates complex customer issues or incidents to operational managers -Maintains professional relationship with suppliers, customers and internal stakeholders-Carries out the Service Operations initiatives and ensures that services are aligned to the client\'s business requirements-Executes work in the implementation of tactical strategies and improvement plans-Supports the operational effectiveness of support services and maintains contractual and delivery documentation with accuracy and keeping details up to date.
Education
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology - BTech, Computer Science
2013
Symbiosis Centre for Distance Learning
PGDIT, Information Technology
2013 — 2015
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