Parker Mack
Client Success Manager
- Role
- Customer Success Manager at 6street Digital
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Parker Mack
Customer Success Manager with over 13 years of experience driving retention and growth…
Experience
Customer Success Manager
Jan 2023 — Present · Houston, TX, US
Act as trusted advisor for 50+ Salesforce B2B SaaS clients, driving product adoption, retention, and expansion through tailored success plans. Reduce churn by analyzing usage data, identifying at-risk accounts, and implementing proactive engagement strategies. Collaborate with Sales, Product, and Delivery teams to relay customer feedback, influencing roadmap decisions that improved client satisfaction (Consistent 5 CSAT scores). Lead Quarterly Business Reviews to align client goals with platform capabilities, uncovering upsell and cross-sell opportunities.
Education
Pulaski Academy
High School
University of Houston
Human Resource Development
Skills
- Goal Oriented
- Team-Oriented
- Works Well Individually
- Team Building
- Leadership
- Writing
- Teamwork
- Customer Service
- Research
- Public Speaking
- Social Media
- Brochures
- Typing
- Newsletters
- Acting
- Microsoft Office
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Internet
- Youtube
- Voip
- English
- Computer Hardware
- Computer Repair
- Organizational Leadership
- Event Planning
- Sales
- Time Management
- Management
- Microsoft Powerpoint
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