Austin Parker

About Austin Parker

EXECUTIVE SUMMARYManaging Director and SVP Workplace Technology executive with 15+ years driving Unified Communications & Collaboration (UCC), End-User Experience (EUX), Microsoft Copilot AI adoption, and digital transformation acrossglobal financial services, enterprise technology, and media organizations — with hands-on delivery across the U.S,Canada, Mexico, Israel, England, Poland, and Ireland. A people-first leader who builds, coaches, and scales high-performing teams of 200+ while modernizing how enterprises communicate, collaborate, and operate at scale.Proven track record governing $50M+ budgets, achieving 96–99% SLA performance, and accelerating end-userplatform adoption by 40%+ through data-driven Centers of Excellence. Bridges deep engineering expertise withexecutive vision to align workplace technology strategy with the demands of the modern, hybrid workforce.SUMMARY OF QUALIFICATIONS• Executive sponsor of Microsoft Copilot AI deployment to employees in under 12 months — Copilot-assisted hours saved annually and setting the enterprise standard for responsible AIadoption in financial services, well ahead of the industry average of 18–24 months.• Managed $50M+ annual budget overseeing 200+ person global Workplace Technology team at State Street,a top-10 global custodian bank.• Drove 40%+ improvement in end-user platform adoption — outpacing the industry benchmark of 20–25% —through founding and leading a dedicated Collaboration Center of Excellence (COE).• Delivered enterprise UCC strategy across 7 countries — U.S, Canada, Mexico, Israel, England, Poland, andIreland — consistently achieving 96–99% SLA compliance.

Experience

1. Managing Director, Global Head of Collaborative Services

   State Street

   Jan 2023 — Present · US

   Lead and manage a highly technical team of 200+ individuals focused on State Street’s UCM platforms including coaching/mentoring, performance evaluations, and professional growth - Oversee creation of operational readiness documentation, architectural design and build documentation - Ensured adherence to audit controls in a highly regulated environment with an eye towards risk excellence - Drove transformational initiatives to assist with modernization to meet the demands of a modern workforce - Support complex integrations with third-party communication systems including SaaS Collaboration, Meeting and Storage platforms, Microsoft On-Premise and Cloud (365) Services, etc- Ensured the Managed Service Provider provided an excellent user experience while delivering on their contractual obligations and meeting or exceeding their committed SLAs - Formed an End-User Collaboration Center of Excellence (COE) focused on assisting the automation of business processes driving awareness, supporting adoption of modern services to improve the end-user experience - Proactively identify engineering projects within the UCM area and author scope and requirements, justification, and ROI - Responsible for resourcing across multiple projects to deliver project scope, on schedule, and within budget - Effectively managed relationships with business partners and vendors

Education

• Roger Williams University

  Communication and Media Studies

• Full Sail University

  Associate's degree, Recording and producing

  2003 — 2005

• Full Sail University

  Associate's degree, Show production

  2003 — 2005

Skills

• Av
• Management
• Engineering
• Architecture Design
• Project Planning
• Team Leadership
• Unified Communications
• Streaming Media
• Digital Video
• Ms Project
• Electrical & Hvac Design
• Multiple Project Coordination
• Systems Engineering
• Systems Design
• Product Management
• Windows Os & Office Suite
• Acoustics
• Sound
• Autocad
• Audio Conferencing
• Troubleshooting
• Project Management
• Consumer Electronics
• Telepresence
• Telecommunications
• Autodesk Autocad
• Broadcast
• Cisco Telepresence
• Video Conferencing
• Video System Design
• Video
• Account Management
• Wireless
• Audio Engineering
• New Business Development
• Budgets
• Audio System Design
• Strategic Planning
• Polycom Telepresence
• Digital Signage