Parker Martucci

Experience

1. Account Project Manager

   Wendover Art Group

   Mar 2024 — Present · Largo, FL, US

   Provide Sales Representative partnership and customer service for all luxury lifestyle interior design products.• Serve as the sole contact for 16 external sales representatives in my 6 territories by managing all orders in the post-sale process from order entry to delivery.• Fully lead execution of Finished Goods revenue by running three dedicated reports a day, collecting all remaining payments by communicating directly with customers, and resolving all logistical issues to hit company-wide daily revenue goals.• Provide customer service for over 250 established accounts• Assist in the sales process by attending industry markets and meeting with large-scale clients to set order streams.• Conduct in-person and video interviews for prospective employees.• Quote fully custom art piece orders and freight costs for customers.• Conduct five daily company-wide revenue and order focused reports to identify growth opportunities.• Act as the heart of internal communication by providing updates between each department, ensuring that all teams are up to date on orders.• Execute backordered material swaps and resolutions by providing substitution options.• Manage quality claims and directly oversee replacement shipments to guarantee customer satisfaction.• Provide analytical insights into product quality control to reduce financial losses from damages. • Act as the face of Wendover by aiding customers through phone and email support.• Territories managed: Southern California, Northern California, Pacific Northwest, Southwest, New England, New York and New Jersey.

Education

• Florida State University

  Bachelor of Science - BS, Sport Management

• Florida State University

  Master of Science - MS, Sport Management