Parker Hall
Manager, Customer Success @Duck Creek Technologies
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WORK HISTORY
Manager, Customer Success @Duck Creek Technologies
Engage in the development and execution of Customer Success roadmaps with focus on key strategic and complex customer segments. Responsible for executive relationships (e.g, Sr. Vice President, Vice President) and advocacy. Provides proactive thought leadership on customer strategy and roadmap, account governance, and reoccurring strategic discussions with both customer and SI Partners. Develop adoption strategies, go-to-market & delivery plans, and economic models to realize the customer experience at scale. Work with implementation partners to ensure teams adhere to implementation methodology and standards, phase gates and milestones are met according to plan, actively working to mitigate risks as reporting risks to Duck Creek and SI leadership as needed. Liaise with CS peers, SI Partners, Sales, Services, Product, Engineering, Marketing, SaaS Ops leadership to drive customer satisfaction and anticipate future needs.
EDUCATION
Southwest Baptist University
Economics/Finance
ABOUT PARKER HALL
As a Customer Success Manager at Clara Analytics, I help clients maximize the value of…
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