Parker Alexander
Growth @ AskElephant
- Role
- Senior Customer Success Manager at Askelephant
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Parker Alexander
Possible rewritten summary: As a Mid Market Sales Representative at Abnormal…
Experience
Senior Customer Success Manager
Aug 2025 — Present · Lehi, UT, US
Founding CSM at an AI-native startup: built onboarding playbooks, health scoring frameworks, QBR templates, and expansion motions that became team standardsManaged 40-50 accounts with the highest quota on the CS team, consistently meeting or exceeding attainment throughout tenure-Grew multiple stagnant accounts by over 600%, bringing them from 4 licenses each into top-10 accounts by company ARR through consultative expansion selling and deep stakeholder engagement-Built agentic AI workflows and HubSpot automations to monitor account health, surface churn risk signals, and scale CS operations without sacrificing personalized engagement-Designed and led training sessions on consultative selling within existing accounts, directly improving team expansion performance-Acted as the strategic liaison between Customer Success, Sales, and Product — surfacing customer feedback that shaped the product roadmap
Education
Weber State University
Associate of Arts (A.A.), General Studies
2009 — 2013
Weber State University
Public Relations and Advertising, Spanish Minor
2009 — 2017
Skills
- Adobe Creative Suite
- Spss
- Customer Service
- Spanish
- Spanish-Speaking
- Student Affairs
- Strategic Communications
- Research
- Public Relations
- Editing
- Event Planning
- Tutoring
- Leadership
- Teaching
- Google Docs
- Communication
- Microsoft Office
- Google Calendar
- Public Speaking
- Social Networking
- Higher Education
- Data Entry
- Marketing Communications
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