Paris Stephens

Patient Service Coordinator @Shady Grove Fertility

Fairfax, VA, US

Deliver exceptional patient support by resolving inquiries and concerns with a focus on quality assurance and long-term satisfaction- Ensure regulatory compliance and data integrity by accurately collecting, verifying, and updating patient financial and insurance records in accordance with HIPAA and clinic policies- Act as a liaison between patients and internal departments, providing clear, compliant guidance on healthcare coverage, financial options, and insurance benefits- Maintain a professional front-desk presence, upholding patient confidentiality and a high standard of customer service in a fast-paced clinical setting.