Parika Thapa

About Parika Thapa

Dynamic and results-driven sales professional with over 10 years of experience in banking…

Experience

1. Cluster Sales Manager

   Tata Capital

   Aug 2025 — Present · Bengaluru, IN

   Business Development & Revenue Growth>Drive sales of personal loans within the assigned cluster to achieve business targets.>Identify new business opportunities through open market channels, branch networks, and tie-ups.>Develop strategies to increase penetration in salaried customer segments.* Team Management & Productivity>Lead, motivate, and manage a team of Sales Managers, Relationship Officers, and Executives.>Ensure recruitment, training, and retention of high-performing team members.>Track performance through regular reviews and guide the team to achieve monthly/quarterly sales goals.*Customer Acquisition & Relationship Management>Ensure smooth customer onboarding and loan processing.>Drive superior customer experience by ensuring timely resolution of queries and grievances.>Build and maintain strong relationships with key channel partners, DSAs, and referral agents.*Process Compliance & Risk Management>Ensure adherence to company policies, credit guidelines, and regulatory compliance.>Monitor portfolio quality and ensure minimal delinquency in the cluster.>Work closely with credit and operations teams to ensure quick turnaround time (TAT) for loan approvals.*Market Intelligence & Strategy Implementation>Analyze market trends, competitor activities, and customer behavior to realign business strategies.>Implement marketing and promotional activities to boost sales in the cluster.>Share feedback with senior management to improve products, pricing, and processes.*Reporting & MIS>Prepare and share daily/weekly/monthly sales reports with senior management.>Track productivity metrics like login-to-disbursal ratio, lead conversion, and sourcing mix.