Paridhi Garg
Customer Success Professional at Rackspace Technology
- Role
- Customer Success Associate - Private Cloud at Rackspace Technology
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Paridhi Garg
My professional Mantra: Stay calm. Solve the issue. Move on. Currently serving…
Experience
Customer Success Associate - Private Cloud
Jan 2024 — Present · Gurugram, IN
Supported strategic high profile accounts in the private cloud segment by coordinating with cross-functional teams to ensure timely delivery of pre- and post-sales services.Collaborated with CSMs to manage customer contract renewals and supported the upselling of component upgrades, contributing to increased revenue streams.Acted as a liaison between clients and internal departments, investigating inquiries related to order processing, billing, and delivery, thus, streamlining communication and issue resolution.Monitored and reviewed Service Level Agreement (SLA) compliance, ensuring that client expectations were met and escalating issues when necessary to maintain service quality.Supported account managers by managing Salesforce opportunities, tracking sales pipelines, and facilitating the closure of deals through effective communication and follow-ups.Provisioned drive backups for customer systems, coordinating with datacenter teams to ensure secure and certified drive wipe services.
Education
IMS UNISON UNIVERSITY
BBA
2017 — 2020
Indira Gandhi National Open University
Post graduate Diploma
2020 — 2021
Amity University Online
Master of Business Administration - MBA
2025 — 2027
Aravali International School
Class 12
2016 — 2017
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