Parham Zolfaghari
Information Technology Operations Manager @Stormtech Performance Apparel
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WORK HISTORY
Information Technology Operations Manager @Stormtech Performance Apparel
Burnaby, BC, CA
Oversees the organization’s IT operations, infrastructure, and security, ensuring all initiatives align with business objectives and growth strategies. Leads a team of IT professionals, providing guidance and fostering a culture of continuous improvement, efficiency, and service excellence. Manages a Microsoft-centric environment, including Microsoft 365, Azure, and Intune, to deliver secure, scalable, and compliant solutions. Strengthens the organization’s cybersecurity posture through tools such as Fortinet FortiGate, Abnormal, CrowdStrike, and KnowBe4, while implementing ITIL best practices to enhance service efficiency and response times. Supports approximately 220 users, including a substantial number of seasonal hires, while overseeing IT service management, enforcing ticketing policies to ensure proper request handling, and coordinating with leadership to deliver strategic IT roadmaps. Key achievements include migrating infrastructure to Microsoft Azure for improved scalability, reorganizing the technical support team for greater effectiveness, and centralizing endpoint management to streamline application deployment and security controls.
EDUCATION
Azad University
Bachelor of Science, Computer Science
SKILLS
ABOUT PARHAM ZOLFAGHARI
My passion lies in technology leadership and I have honed the ability to translate my expertise and team leadership into innovative techniques to increase the company’s bottom line. I have been recognized for streamlining existing procedures and practices to save time and costs. Through comprehension of policy and procedure development and implementation. Proven experience in problem assessment and sustainable resolution recommendation. Recognized for transcending barriers between technology, creativity, and business. Successful in maintaining and managing technological aspects during complex projects. Expertise in planning, coordinating, implementing, and evaluating the effectiveness of systems and infrastructure to accomplish projects and objectives. Expertise in:· Technology Improvement Initiatives· System and Infrastructure Deployment· Risk Mitigation / Solution Delivery· Disaster recovery· Virtualization· Process and Procedure development · Technical Administration· Cyber security, PCI, and ISO 27001
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