Paresh C.

About Paresh C.

I partner with Fortune 500 organizations to unlock measurable business value from their ServiceNow investments by aligning platform capabilities to strategic enterprise outcomes.As a Principal Customer Success Executive, I work closely with CIOs and executive leadership across industries, including retail, manufacturing, and logistics—helping organizations move beyond platform adoption to true value realization.My focus areas include:• Enterprise value realization and KPI alignment• Platform transformation across ITSM, CMDB, HRSD, and IRM• Executive governance and operating model design• AI and automation enablement (Predictive Intelligence, Analytics)• Platform performance, scalability, and optimizationI have led large-scale, multi-million-dollar ($20M+) transformation initiatives across global enterprises, helping customers:→ Improve platform performance and scalability→ Increase adoption of underutilized capabilities→ Align technology investments to measurable business outcomes→ Build strategic, value-driven roadmapsWith over 28 years of experience in technology and transformation, I bring a strong track record of leading complex programs and bridging the gap between strategy and execution. I partner closely with C-level leaders to ensure initiatives deliver tangible business impact—not just technical outcomes.My expertise spans enterprise program leadership, global delivery, stakeholder engagement, financial oversight, risk and governance, and vendor management. I have worked across IT, Business Intelligence, Data Warehousing, Mobile, Master Data Management, and Cloud-based solutions—bringing a well-rounded enterprise perspective to every engagement.I’m passionate about helping organizations shift from “feature utilization” to “business impact”—ensuring every platform investment translates into meaningful, measurable value.

Experience

1. Principal Customer Success Executive

   ServiceNow

   Jul 2025 — Present

Education

• Savitribai Phule Pune University

  Master of Commerce, Accounting, Auditing

  1989 — 1991

• Temple University

  Master of Business Administration (MBA), Management Information Systems, General

  1996 — 1998

Skills

• Systems Analysis
• Business Intelligence
• Data Warehousing
• Process Improvement
• Release Management
• Program Management
• Technical Support
• Business Analysis
• Agile Methodologies
• Testing
• Sharepoint
• Agile Project Management
• Data Integration
• Sdlc
• Requirements Analysis
• Project Management
• Sql
• Scrum
• Software Project Management
• Data Modeling
• Pmp
• Vendor Management
• Software Development Life Cycle (Sdlc)