Paresha Farastu
EliseAI | Ex-Software Developer @ Hitachi Energy | Ex-Product Manager @ Grameenphone
- Role
- Product Specialist at EliseAI
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Paresha Farastu
Hi, I’m Paresha - a Product Manager who Builds Software - with an M.S. in Computer…
Experience
Product Specialist
Jan 2025 — Present · NY, US
Partnered with Engineering, CX, and CSMs, audited logs, and joined client calls to turn support themes into clear problem statements and PRDs, shipped 100+ backend fixes, and cut escalations by 30%- Built a scalable Zendesk API integration to auto-sync 100+ tickets/week, increasing CRM support efficiency 10X through batching, normalization, and validation- Developed an automated Selenium crawler to detect and log schedule, contact, and widget snippets across property websites, cutting manual QA time by 95%
Education
BRAC University
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering(Major), Physics (Major), Computer Science(Minor)
University of Colorado Boulder
Master's degree, Computer Science
Mastermind School
A Levels
Bangladesh International School
O Levels
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