Paresh Sharma

Vice President Business Development Solutions Consulting @eClerx

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2019 — Present

Vice President Business Development Solutions Consulting @eClerx

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EDUCATION

2000 — 2003

University of Rajasthan

Bachelor’s Degree

2007 — 2009

Delhi University

Master’s Degree

SKILLS

Team ManagementOutsourcingPerformance ManagementCrmProcess ImprovementVendor ManagementProcess ExcellenceWorkforce ManagementStrategySlaProgram ManagementCustomer SatisfactionProcess ManagementService DeliverySix SigmaBusiness Process Re-EngineeringCall CenterOffshoringManagementOperations ManagementTransition ManagementBpoStrategic Planning

ABOUT PARESH SHARMA

Result-oriented professional with over 17 years of exp. in the service industry covering business development, consulting, onshore/offshore delivery (Digital, IT and Customer Operations) Industry Verticals: Cable & Telecom, Luxury Retailers, e-tailers, Hi-Tech and IT companies. Expertise in working across different dimensions of Content & Commerce which includes: 1. Customer data management | Product Data 2. Conversion Rate Optimization 3. Site Search Optimization 3. Ad operations 4. Web/Content Operations 5. Campaign Analytics/Management 6. Creative services (CGI) 7. Digital Consulting and Transformation 8. Re-Platforming and Migration

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Paresh Sharma — Vice President Business Development Solutions Consulting at eClerx in London, GB | Unifers