Paresh Pala
Senior Manager – Program & Project Management | Client Success | Strategic & Operational Excellence | Financial & Quality Management
- Role
- Senior Manager - Program & Project Management at Lionbridge
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Paresh Pala
With over 17 years of professional experience driving operational excellence and client…
Experience
Senior Manager - Program & Project Management
Dec 2023 — Present · Mumbai, IN
Spearheading client service management, operations leadership, and financial governance for global localization programs.• Designed and implemented optimized operational strategies that ensured compliance with customer requirements, KPI metrics, and SLA adherence.• Partnered with Sales & Global Program Directors to drive client growth, financial targets, and account profitability through customer margin improvement plans.• Oversaw project setup, workflow definition, KPI tracking, and delivery performance across multiple client accounts.• Enabled strong cross-functional alignment between technology, language, production, and vendor management teams for seamless execution.• Key Achievements:o Improved financial margins through data-driven C-MIP execution.o Strengthened client retention by strategic translation roadmap planning.o Enhanced delivery quality & efficiency by aligning global resource capacity with demand.
Education
University of Mumbai
Bachelor of Commerce - BCom
2007 — 2011
Skills
- Project Management
- Microsoft Excel
- Strategy
- Team Leadership
- Customer Service
- People Management
- Telecommunications
- Analysis
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