Paresh Maheshwari

About Paresh Maheshwari

I have over 23 years of experience in managing key clients and their expectations…

Experience

1. Client Services Manager

   Akamai Technologies

   Apr 2013 — Present · Bengaluru, IN

   Being the SPOC and escalation for the customer. Directing customers quickly and efficiently to resources and coordinating additional assistance as required.• Increase customer retention and adoption rates by conducting regular calls to assess level of satisfaction, or lack thereof.• Serve as customer advocate, including collecting customer feedback on product requirement, understanding customer and industry trends and articulating those back to the business.• Timely on-boarding of the customers including engaging customer signatories.• Positively impact customer growth through training and development of best practices to continually drive business value and return on the customer’s investment.• Proactively participate in customer meetings to communicate and mitigate risk, while simultaneously identifying growth opportunities when applicable.• Work closely with internal resources on escalation and resolution processes for critical customer issues.• Develop a trusted advisor relationship with our customers.

Skills

• Prime Brokerage
• Powerpoint
• Microsoft Excel
• Teaching
• Analysis
• Fixed Income
• Banking
• Risk Management
• Team Management
• Derivatives
• Middle Office
• Customer Service
• Capital Markets
• Back Office
• English
• Business Analysis
• Investment Banking
• Windows
• Management
• Team Building
• Account Management
• Microsoft Office
• Coaching
• Outlook
• Leadership
• Microsoft Word
• Stakeholder Management
• Corporate Actions