Pardeep Singh

About Pardeep Singh

AWS | Git | Ansible | Linux | Docker | Jenkins | Kubernetes | PKWARE DSM | Data GovernanceIT professional with 10+ years of experience in system administration, cloud infrastructure, and enterprise application support, with hands-on exposure to PKWARE Data Store Manager (DSM) and data governance solutions. Skilled in configuring, maintaining, upgrading, and troubleshooting system and application processes in production environments.Passionate about automation, cloud architecture, and data security, with a strong focus on secure data storage, governance, and compliance. Always eager to learn new technologies and grow professionally in fast-paced environments. Core Skills & ExpertisePKWARE Data Store Manager (DSM): Installation, configuration, upgrades, patching, troubleshooting, and customer supportData Governance & Data Security: Secure data storage, access control, compliance-oriented solutionsCloud & DevOps: AWS, CI/CD pipelines, Jenkins, Git, Ansible, Docker, KubernetesSystem Administration: Linux administration, server hardening & tuning, infrastructure planningAutomation & Scripting: Python, Shell scriptingNetworking & Security: IPsec tunnels using Sophos Firewall & StrongSwan, network troubleshootingWeb & Middleware: Apache tuning, API Gateway management, build & release management Professional Experience HighlightsExtensive experience in systems administration, infrastructure design, and network architecture managementExpertise in installing, configuring, and maintaining enterprise servers and applicationsHands-on experience with production support (24x7), issue troubleshooting, RCA, and customer communicationWorked closely with cross-functional teams to resolve complex technical issues and improve system stabilityStrong ability to work independently as well as a collaborative team player in high-pressure environmentsProvided end-to-end IT Helpdesk and enterprise support for systems, applications, services, software, and hardware (remote & onsite)Strong skilled professional with a Bachelor of Engineering, I enjoy meeting new people and solving complex problems while delivering a positive support experience. Known as a good problem analyzer, clear communicator, and someone who brings a positive attitude (and a good sense of humor ) to the team.If you’re looking to secure, manage, or optimize enterprise data and infrastructure,let’s connect. Contact: p••••••••@gmail.com

Experience

1. Sr Technical Support - Cloud & Devops

   PKWARE

   Nov 2021 — Present · Sahibzada Ajit Singh Nagar, IN

   I form part of a Technical support team that focuses on assisting customers with technical guidance, troubleshooting, and architectural advice in relation to networking technologies.My personal area of focus relates to AWS services such as- ELB (Layer 4 and Layer 7 Load Balancing)- Route 53 (Domain and DNS Zone management)- VPC (General Routing and Firewalling)- VPN (Site-to-Site VPN)- Direct Connect (Private connectivity from co-locations towards AWS infrastructure over BGP)- CloudWatch (Network Monitoring, Alarms, Events, Logs)- Kafka- DatabasesAs a team we support both Windows and Linux based environments, as well as numerous other 3rd party applications and technologies including but not limited to:* Nginx* Apache* MySQL* Sophos* Fortigate* Openswan* Nagios* StrongSwanNotable Events:* Performing in a team primary role on a rotational, bi-weekly basis, delegating tasks and managing reachouts from other teams.* Involvement with training and mentoring of new hires and graduates. Acting as a dedicated mentor with regard to service configuration, troubleshooting, and approving outbound communication towards internal and external customers.

Education

• Kurukshetra University

  B.tech, Computer Science

  2010 — 2013

Skills

• Product Management
• Management
• Telecommunications
• C++
• Javascript
• Html
• Sql
• Linux
• Network Administration
• Team Management
• Java
• Mysql
• Vendor Management