Pardeep Kumar
| Service and repair |fleet Maintenance |EV Fleet operations Management | Electrical Vehicle | Process Implementation | EV Expertise & Diagnosis | Technical Trainings| Service Documentations| BAAS| MAAS|
- Role
- Manager -after Sales Service (North West and Central India) at Keto Motors Limited
- Location
- Hisar, HR, IN
- LinkedIn followers
- 500 followers
About Pardeep Kumar
Dynamic and results-driven Service Manager with 12 years of progressive experience in the…
Experience
Manager -after Sales Service (North West and Central India)
Sep 2022 — Present · Delhi NCR, IN
Lead and manage a team of technicians and support staff in delivering exceptional after-sales services and technical support for electric 3-wheeler vehicles.• Led the certification process for vehicle registrations, securing state approvals and completing homologation requirements with certification bodies such as ICAT.• Consistently achieved customer satisfaction scores above 95%, resolving technical issues promptly and ensuring timely service delivery.• Collaborated with cross-functional teams including production, R&D, and customer support to introduce innovative service solutions for emerging electric vehicle models. • Oversaw the setup of service workshops and service centres, ensuring compliance with industry standards and creating a streamlined service experience for customers.• Actively participated in the development of service strategies, including warranty management, preventive maintenance programs, and customer engagement initiatives.• Analyzed service performance data to identify areas for improvement, implementing solutions that improved team productivity.• Ensured compliance with safety and environmental regulations in all service operations.• Lead and manage a team of technicians and support staff in delivering exceptional after-sales services and technical support for electric 3-wheeler vehicles.• Led the certification process for vehicle registrations, securing state approvals and completing homologation requirements with certification bodies such as ICAT.• Collaborated with cross-functional teams including production, R&D, and customer support to introduce innovative service solutions for emerging electric vehicle models. • Actively participated in the development of service strategies, including warranty management, preventive maintenance programs, and customer engagement initiatives.• Diagnosis of the root cause of failures and implementation and circulation of resolution
Education
Himalayan Garhwal University
Diploma of Education
2020 — 2023
Arni University
Bachelor of Arts - BA
2016 — 2019
National Institute of Open Schooling
Art/Art Studies, General
2014 — 2015
Skills
- Microsoft Word
- Team Leadership
- Microsoft Outlook
- Teaching
- Event Planning
- Management
- Windows
- Ms Excel Pivot Tables
- Teamwork
- Customer Service
- Outlook
- Public Relations
- Microsoft Office
- Microsoft Excel
- Micro
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