Pardeep Kumar
Sentinel one| Threat Locker | Meraki | Intune | MFA | Pass portal | Datto | RMM | Technical Support | O365 | AZURE | Active Directory | Window Client Server Support | Barracuda | Ticketing Tools:Connect wise | zendesk.
- Role
- Technical Support Engineer at Techvalley
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Pardeep Kumar
As a Technical Support Engineer at TECHVALLEY since March 2023, I focus on monitoring and…
Experience
Technical Support Engineer
Mar 2023 — Present · Delhi, IN
To monitor and maintain servers and workstations through Datto RMM AutomationTool. To schedule reboot for windows Server patches. Automatic Datto alerts for Backup. To perform windows updates,checking event logs,Drive space,RAID,Backup testrestore,Automated services running or not,SQL Server version update or not checks,diskcleanup on servers. Remove software distribution downloads folder. Monitor Datto RMM Dashboard for pending software installation, Remove old software\'susing inbuilt Datto default scripts. Datto customized scripts developed by Development team as per requirements. Windows Patches, Application Installation required devices, Duo Authentication ApplicationAgent updates, Push the Datto RMM agent, Upgrade Duo app, Upgrade cisco vpn clientapplication, Monitor overall performance in the global dashboard. To follow up with Project Team, escalate issues to project manager. To Escalate tickets in MSP/Watchdog, Data vault, Maintenance boards in the Connect wiseTicketing Tool. To Perform S1 Antivirus Version Upgrades (Auto, Manual) in Sentinel one portal To Checked and performed Inactive workstations in Threat Locker Portal and removal requestto TL Team. To checked and performed all clients Firewall Firmware Updates required or not.If requiredcreate and assign tickets for client approval then schedule for FirmwareUpgrades(Watchguard,Sophos,Cyberoam,Cisco Meraki). To Performed Backup is running and test restore successful or not.(Azure, Datto Backup,Windows server Backup, Veritas, Veeam, Shadow Protect SPX, Servosity,Carbonite. To Perform various clients Firewall Backup Configuration File Upload into IT Glue Portal. To performed the IT Changes/requests, modification changes into the Documentation Portalfor those Firewalls like SonicWALL, Cyberoam, Sophos, WatchGuard, All 120 clientsites information in the IT glue portal.To perform the test, restore, RAID controller etc.
Education
Seth Jai Parkash Polytechnic
Diploma
2013 — 2016
Intellectual Institute of Management & Technology
Bachelor of Technology - BTech
2017 — 2020
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.