Pardeep Kumar
SCM Leader ( Large & Grocery)
- Role
- Manager at Flipkart
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pardeep Kumar
Process ManagementMapping client’s requirements; assisting in developing, implementing and transitioning, customizing processes in line with the guidelines specified by the client.Preparing Standard Operating Procedures, Manuals to facilitate smooth functioning of team, ensuring conformance to Service Level Agreements.Monitoring the overall functioning of team, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.Ensuring optimal level of bias-free & random transaction monitoring for each team-member. Close loop with relevant feedback for each instance. Use call-quality audits as primary means of identifying coaching opportunities for each individual and pro-active performance management.Team ManagementConducting one-on-one sessions with team members to ensure timely assistance is provided to their issues.Leading, mentoring & monitoring the performance of TL’s & associates to ensure efficiency in process operations and meeting of individual & group targets.Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance among Team members.CRM / Operations ManagementPreparing & participating in client interactions via conference calls, mails, meetings, etc, and ensure effective & accurate representation of SMPL team(s) by actively engaging Client and organization on areas where SMPL team(s) may need support / guidance.Following up each interaction by promptly documenting & sharing the information discussed and / or received from the client to all relevant stakeholders including the Client contact.Quality & ComplianceMapping client’s requirements by maintaining trend/analysis based on weekly Quality scores, implementing audits in line with the guidelines specified by the client; within the quality guidelines to streamline the Quality Process
Experience
Manager
Mar 2026 — Present · Ludhiana, IN
Regional manager flipkart large last mile & first mile
Education
Dehra, Kangra , H.P.
10+2, Eng.Hindi.Science,Math
1990 — 2002
Govt.College Dhaliara, Shimla University H.P.
B.A., Math,Eco,Eng.
2003 — 2007
Skills
- Decision Making
- Good Patience Level
- Flexible Schedule
- Customer Satisfaction
- Training
- Leadership
- Call Centers
- Hospitality
- Good Comm. Skills, People Management, Soft Spoken
- Team Handling, Good Confidence Level
- Management
- Flexible Working
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