Pardeep Bhasin
Senior Cloud Security Engineer I Zscaler Administrator I| Managed Services- Xalient I Ex- Zscaler TAC I Ex- HCL |I SaaS || Cloud & Internet Security |I Identity & access management II
- Role
- Cloud Support Engineer at Xalient
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
Experience
Cloud Support Engineer
Aug 2022 — Present
Expert in configuring and troubleshooting Zscaler solutionsincluding ZIA,ZPA, ZDX, PAC Files, NSS, VZENs, PZENs, ZCC, URLFiltering, Cloud App Policies, File Type Control, SIPA, ATP, MalwareProtection, Sandbox, DNS,SSL, Browser Isolation, Posture Profiles,Tenant Restrictions, IPsec, GRE, and App Connector, among others.Expert in managing and resolving customer escalations to guaranteetimely and effective solutions.Proactively provided support to customers by efficiently reproducingand troubleshooting Zscaler and network-related issues.Maintained accurate logs by documenting technical issues andsolutions to track history and ensure thorough resolution.Reduced response times by prioritizing urgent requests andescalating issues when necessary, leading to improved customersatisfaction.Developed and maintained strong relationships with key clients,serving as their primary point of contact for all technical concerns.Implemented technical solutions that directly addressed customerissues, improving overall satisfaction.Enhanced customer experience by promptly addressing supporttickets and providing accurate resolutions.Collaborated with cross-functional teams to resolve complexissues, ensuring smooth system operations and minimizingdowntime.
Education
Vinayaka Missions University
Bachelor of Business Administration - BBA
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