Paras Jain
Expert in Driving Operational Excellence | Skilled in Team Management & Process Optimization
- Role
- Customer Service Team Lead at Tech Mahindra
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Paras Jain
Thriving under pressure is my forte! With over 6 years steering complex operations and…
Experience
Customer Service Team Lead
Oct 2024 — Present · Mumbai, IN
Customer Service Team Lead | BFSI CIBIL Process Expert | Team Motivator and Problem SolverWith over 6 years of professional experience, I am currently working as a Customer Service Team Lead, managing a dynamic team of 25 members in the BFSI CIBIL process. My role focuses on delivering exceptional customer experiences, driving team performance, and ensuring compliance with regulatory standards.Key achievements and responsibilities include: • Successfully managing escalations and resolving customer queries and complaints within defined TAT, ensuring zero penalties from the Reserve Bank of India (RBI). • Monitoring critical metrics such as average handling time (AHT), shrinkage, attrition, and overall team performance to maintain operational efficiency. • Preparing daily client reports and implementing performance improvement plans to achieve team goals. • Conducting weekly performance reviews and motivating the team to consistently deliver outstanding results.I take pride in achieving 100% success in team objectives and am passionate about fostering a collaborative environment that empowers individuals to grow. My ultimate goal is to advance into a broader people management role, where I can leverage my leadership and problem-solving skills to drive organizational success.Core Skills: • Customer Service Management • Team Leadership and Motivation • Time Management and Communication • Problem-Solving and Data ReportingOpen to connecting with professionals who share a passion for customer excellence, operational efficiency, and team development.
Education
Mumbai University
Bachelor of Commerce - BCom
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.