Parashuram Ingale

About Parashuram Ingale

Dynamic and results-driven Operations & Customer Support Leader with over 20 years of experience driving service excellence, operational efficiency, and customer satisfaction across the Asia Pacific region. As a Certified Lean Six Sigma Expert, I specialize in transforming complex challenges into streamlined, scalable solutions that enhance performance and elevate customer experience.I have successfully led cross-functional teams, implemented process improvements, and built high-impact support frameworks across diverse industries and markets. My leadership style is rooted in data-driven decision-making, continuous improvement, and a deep commitment to delivering measurable business outcomes. Core Strengths:Regional Operations Management (APAC)Customer Experience (CX) Strategy & ExecutionLean Six Sigma Process OptimizationDigital Transformation & AutomationKPI-Driven Performance ManagementCross-Cultural Team LeadershipScalable Support InfrastructureI thrive in fast-paced, multicultural environments and am passionate about building resilient teams and systems that drive long-term value. Let’s connect if you’re looking to collaborate on operational excellence, customer-centric innovation, or leadership in the APAC region.

Experience

1. Head of Operations and Customer Experience - Apac

   Coface

   Feb 2021 — Present · Mumbai, IN

   Strategic and results-driven Operations & Customer Experience Leader with a proven track record in the data and insurance sectors. I specialize in aligning operational strategies with business goals, driving process optimization, and delivering exceptional customer experience (CX) across diverse markets in the Asia Pacific region.With deep expertise in Lean Six Sigma, I lead cross-functional initiatives that streamline workflows, enhance service delivery, and improve customer satisfaction. My approach combines strategic foresight, operational discipline, and a relentless focus on measurable outcomes. Strategic Planning & ExecutionExperienced in designing and executing long-term operational strategies that support business transformation and growth. Project & Program ManagementProven ability to lead complex, multi-stakeholder projects—ensuring timely delivery, budget control, and alignment with business objectives. Process Improvement & Lean Six SigmaCertified Lean Six Sigma Expert with a strong track record of reducing inefficiencies, improving CX metrics, and driving continuous improvement. Financial & Operational AcumenSkilled in managing budgets, analyzing financial data, and making data-driven decisions to optimize performance and profitability. Customer Experience StrategyDevelop and implement CX strategies that align with brand values, leverage customer insights, and drive loyalty and retention. Customer Journey MappingCollaborate with cross-functional teams to map and optimize the end-to-end customer journey, identifying pain points and improvement opportunities. Customer Service ExcellenceEstablished SLAs, KPIs, and training programs to ensure consistent, high-quality service across all customer touchpoints. Operational Risk & ComplianceBuilt a strong risk and compliance culture, proactively managing operational risks and ensuring regulatory adherence.

Education

• Welingkar Institute of Management

  Advance Diploma in Business Administration, Sales, Distribution, Marketing Operations and Financial Accounting

  2018 — 2019

• Welingkar Institute of Management

  Post Graduate Diploma in Marketing Management, Research & Development, Risk Management

  2019 — 2020

Skills

• Html
• Budgets
• Competitive Analysis
• Business Development
• Marketing Strategy
• Windows
• Business Strategy
• Market Research
• Account Management
• Social Media Marketing
• Analysis
• New Business Development
• Advertising
• Strategic Planning