Paras Yadav

About Paras Yadav

My IT career began with a Bachelor of Technology degree from the Moradabad Institute of Technology, which sparked my passion in innovation and problem-solving. Over the years, I\'ve honed my skills in performance optimization, debugging, and presenting complex technological concepts, with a continuing emphasis on increasing operational efficiency and customer pleasure.I am now employed as a Senior Customer Service Representative at HCL Technologies in Noida, where I diagnose and maintain complicated medical equipment such as Red Blood Cell and Plasma Collection Systems and many more, ensuring donor safety and product integrity. I lead a team that tackles complex issues while upholding high service standards and operational excellence, resulting in major solutions in critical situations.Earlier At Concentrix/Dell, I worked on a variety of software and hardware issues, offering remote assistance throughout North America and Canada. I excelled in system upgrades and root cause analysis, with a 98% client satisfaction rating. Proficient with Windows, Adobe Creative Suite, and Office 2021/365, I flourished under pressure and as a team member.I speak Hindi and English fluently and like traveling, photography, reading, fitness, and music. I\'m constantly looking for new challenges and meaningful initiatives that push the frontiers of technology and creativity.

Experience

1. Senior Customer Service Representative

   HCLTech

   Oct 2023 — Present · Noida, IN

   Spearheaded troubleshooting for the Plasma Collection System (PCS2), enhancing device reliability ans patient care- Improved communication with healthcare professionals to optimize device usage and satisfaction- Partnered with engineering to drive device design improvements, increasing user satisfaction by 15%- Authored key troubleshooting documentation, reducing resolution times by 20%.

Education

• MORADABAD INSTITUTE OF TECHNOLOGY, MORADABAD.

  Bachelor of Technology - BTech

  2018 — 2022