Dharmik Paramkusham
Customer Experience Associate @TD
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WORK HISTORY
Customer Experience Associate @TD
In my current role, I am privileged to contribute to customer feedback initiatives, where the insights gathered collectively help shape product improvements. This collaborative effort contributes to a 10% increase in customer satisfaction as our products evolve to meet their needs better. In exploring TD\'s extensive product portfolio, I am uncovering the potential for cross-selling and upselling. These insights play a part in shaping product positioning and pricing and contribute to a commendable 15% increase in product adoption. As I seek ways to enhance processes, I identify areas where improvements can streamline customer interactions. The positive outcome is a 25% reduction in wait times and a significant 15% increase in branch efficiency.
EDUCATION
University of Windsor
Bachelor of Commerce (Honours) Business Administration - Co-op, Business Administration
ABOUT DHARMIK PARAMKUSHAM
Hey there! I\'m Dharmik, a recent graduate and a firm believer in the magic that happens…
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